A. BASIC INFORMATION
1. About this Privacy Policy ?
2. Definitions
3. Who are we?
4. How do I contact you?

B. MEMBER POLICY
1. What information do we collect about you?
2. Why do you use my Information?
3. How long do you keep my information?

C. PROSPECT POLICY
1. What information do we collect about you?
2. Why do you use my Information?
3. How long do you keep my information?

D. COOKIE POLICY
1. What cookies do you use?
2. What data do you collect through cookies?
3. How can I opt out of the use of cookies?

E. INFORMATION APPLICABLE TO ALL OUR POLICIES
1. To whom may my Information be disclosed?
2. Where is my information stored?
3. What are my rights?
4. How do I exercise my rights?

A. BASIC INFORMATION
1. ABOUT THIS PRIVACY POLICY ?
This Privacy Policy applies to Information we collect about you:
– when you are a Member of the E-Sport Area (see our « Member Policy »);

– when you have expressed an interest in membership and/or in the Services we provide: i.e., when you are a Prospect of THE SOURCE (see our « Prospect Policy »);

– through the use of cookies (see our « Cookie Policy »)

With the utmost concern for the protection of your personal data, LA SOURCE strives to implement a Privacy Policy that is understandable, transparent and in accordance with the European Regulation 2016/679 known as the General Data Protection Regulation (GDPR) and the national legislation (Loi informatique et Libertés of January 6, 1978 amended on June 22, 2018).
We may change this Privacy Policy at any time if we change the way we process your Information. We will then inform you within a reasonable period of time before a new version of the Privacy Policy comes into effect, either by sending an email, sending a notification via the Platform or by posting a message on our Site.

2. DEFINITIONS
When we use capitalized terms in this Policy, we refer to the definitions below:
« Member »: means any person who has joined the E-Sports Space and has access to the Platform.
« Kitty »: means the virtual wallet personal to each Member to which the Orium deposited by the Member is credited.
« Session Account » refers to the virtual account to which the Orium allocated by a Member to pay for a (video game/streaming) Session are credited.
« Member’s Account » means the personalized account created on the Platform by a Member at the time of registration and enabling him/her to access it.
« E-Sport Area » means the area dedicated to the practice of e-sports accessible to Members on our premises, in which Members can benefit from the Services.
« Information » means personal data about you, whether such information identifies you directly or indirectly.
« LA SOURCE » and « we », « us » and « our » mean our company as identified in the « About Us » section. « .
« Orium » means the vouchers, as defined in Article 256 Ter of the French General Tax Code, that Members must deposit in their Kitty to purchase the Services provided by THE SOURCE.
« Platform » means our web platform allowing you to create a Member Account and on which any Member can deposit Orium, book and start Sessions. The Platform is accessible at www.la-source.co/politique-confidentialite and on mobile application.
« Policy » means this Privacy Policy.
« Services » means all products (food and beverages) and services (video games and streaming) that we provide in the E-Sport Space.
« Prospect » means a person who may be interested in our Services but who has not yet registered as a Member.
« Session » means a video game and/or streaming session.
« Site » means the website of THE SOURCE accessible at www.la-source.co, and on which the Platform is accessible.
« Visitor » refers to any person who consults our Site, whether or not they are a Member.

3. WHO ARE WE ?
We are the company LA SOURCE, a simplified joint stock company registered in the Lyon Trade and Companies Register under number 822 977 569, whose registered office is located at 48 avenue Paul Santy, 69008 Lyon (hereafter « LA SOURCE »).

4. HOW DO I CONTACT YOU ?
For any question concerning the protection of your personal data, you can contact us by one of the following means

– By email: contact@la-source.co

– By mail: LA SOURCE – 76 rue Marius BERLIET, 69008 Lyon

Please note that we will only be able to answer questions or requests to exercise rights that concern our Privacy Policy.

B. POLICY APPLICABLE TO MEMBERS

This policy explains the processing that we carry out and that concerns you when you are a Member of the E-Sport Area as defined in the « Definitions » section.

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU ?
We use different types of Information, which you can fill in yourself, in an optional or compulsory way, or which we can collect automatically.

Categories of Information Collected

Information collected

Identity and contact information

(of the Member and the legal representative if the Member is a minor)

Civility, name, first name, age, address, phone number, email address

Professional life:

Profession, economic category, activity.

Accession

Member’s application form, supporting documents requested at the time of application.

Follow-up of our commercial relationship with you:

Your membership applications, your orders for Services and related invoices, your opinions, comments and testimonials about our Services, your requests for information and/or documents related to our Services, exchanges/correspondence with you.

Settlement / Payment

Payment, terms and conditions of payment (e.g. discounts, down payments, rebates), RIP/RIB, check number, credit card number, expiration date of the credit card, visual cryptogram, credit terms, information on unpaid bills

Transaction

Transaction number, details of the purchase, of the Service subscribed.

Technical support:

Requests addressed to the technical support, processing of requests, exchanges with the technical teams.

En vue de sollicitations :

Données nécessaires à la réalisation des actions de fidélisation, de prospection, d’étude, de sondage, de test et de promotion, à l’organisation et au traitement d’éventuels jeux-concours, de loteries et de toute opération promotionnelle.

Compte Adhérent :

Login, mot de passe.

Métadonnées :

Données générées lors de l’accès et l’utilisation de la Plateforme, actions réalisées en ligne, validations effectuées en ligne, date et heure des actions.

Données de connexion :

logs de connexion, adresse IP, type de navigateur web utilisé, date et heure, pages de provenance.

Informations de configuration de votre appareil :

Votre système d’exploitation, marque/modèle de votre appareil, résolution d’affichage, etc.

2. WHY DO YOU USE MY INFORMATION ?
We may use your Information for a number of different purposes, which are explained below:

– We may need it in order to provide you with our Services (Performance of a Contract);
– We may need it to comply with a legal obligation (Compliance with the law);
– We may have a legitimate interest in processing your Information (Legitimate Interest);
– We do so because you have given us your consent (Consent).

Purpose

Sub-Purpose

Legal basis

Provision of Services and management of the Platform

Membership management, Member Account management, Session reservation management, Session management, Kitty and Session Account management, Orium deposit/refill management, customer service provision

Execution of the contract

Payment management

Management/tracking of benefit payments

Execution of the contract

Management of unpaid bills

Legitimate interest of LA SOURCE to be paid by its debtors

Security management in the premises

Management of accesses and flows of people, keeping a list of people present in the premises at a given time, management of an incident register (hand-rail)

Legitimate interest of THE SOURCE to verify that persons accessing the premises are authorized and to ensure the safety of the premises and persons

Commercial prospecting operations (promotional offers, newsletter, etc.)

Transmission par voie électronique d’informations ou documents sur les évolutions de nos Prestations, sur nos nouveaux produits et services, sur nos offres promotionnelles et celles de nos partenaires, inscription et transmission d‘une newsletter

Consentement*

Transmission by post of the information/documents mentioned above, transmission of information/documents concerning products and services similar to those to which you have already subscribed

Legitimate interest of THE SOURCE to inform you about the evolution of its Services and its offers. This, in the absence of opposition from you

Management of an opposition list (unsubscribing from promotional offers, newsletters etc.)

Legitimate interest of LA SOURCE to keep the proof and the knowledge that a Member has opposed commercial prospecting operations

Tracking and tracing of navigation on our Platform

Collect statistics on the use of our Platform

Consent*

Retention of connection data

Legal obligation

Organization of events 

Invitation to and management of events (competitions, demonstrations, training, etc.) related to eSports

Legitimate interest of LA SOURCE to invite its Members to events as part of the animation of its community  

Contact you

Inform you about the functioning of our Services and/or the Platform, offer you assistance, solicit your opinions concerning our offers, our Services, conduct satisfaction surveys

Legitimate interest of THE SOURCE to ensure Members an optimal use of the Services, and to collect their impressions on the Services

 

Answer you

 

Answer your questions and requests for information on our Services, on the functioning of the Platform, answer your requests for technical support

Legitimate interest of THE SOURCE to assist Members in the use of the Services and in case of technical difficulties

Deal with any complaints you may have

Legitimate interest of THE SOURCE to satisfy dissatisfied Members and to offer them solutions 

Handle your requests to exercise your RGPD rights

Compliance with the law

Litigation management

Management of any pre-litigation and litigation with a Member

Legitimate interest of THE SOURCE to be able to establish the proof of a right/contract or the respect of its obligations

Compliance with our accounting and tax obligations

/

Compliance with the law

* Where it says « Consent » in the « Legal basis » column of the table, this means that we may only carry out processing for the purpose concerned if you consent to it, in particular by ticking a box inviting you to do so on the Site or on the Platform. You may withdraw your consent at any time by contacting us at the contact details set out in the « How do I contact you? « .

3. HOW LONG DO YOU KEEP MY INFORMATION ?
We retain your Information for the periods identified below. Beyond that, certain Business Information may be retained for a longer period of time in archival form and outside of our active databases, including for evidentiary purposes during the applicable statute of limitations (5 years in civil and commercial matters) and for accounting purposes (10 years from the date of collection).

Purpose

Sub-Purpose


Shelf life

Provision of Services and management of the Platform

Membership management, Member Account management, Session reservation management, Session management, Kitty and Session Account management, Orium deposit/refill management, customer service provision

For the duration of the contractual relationship

Payment management

Gestion/suivi des paiements des Prestations

Pendant toute la durée de la relation contractuelle

Management of unpaid bills

3 years from the occurrence of the unpaid amount when the unpaid amount is in progress and 48 hours from the time the unpaid amount is settled

Security management in the premises

Management of accesses and flows of people, keeping a list of people present in the premises at a given time, management of an incident register (hand-rail)

6 months in active base (we can keep longer as an intermediate archive)

Commercial prospecting operations (promotional offers, newsletter, etc.)

Electronic transmission of information or documents on the evolution of our Services, on our new products and services, on our promotional offers and those of our partners, registration and transmission of a newsletter

3 years from the date of collection or our last contact with you from you, unless you withdraw your consent

Transmission by post of the information/documents mentioned above, transmission of information/documents concerning products and services similar to those to which you have already subscribed

3 years from the date of collection or our last contact with you from you, if you do not object

Management of an opposition list (unsubscribing from promotional offers, newsletters etc.)

3 years from the response to the request

Tracking and tracing of navigation on our Platform

Collect statistics on the use of our Platform

25 months maximum

Retention of connection data

12 months

Organization of events

Invitation to and management of events (competitions, demonstrations, training, etc.) related to eSports

Up to 3 months after the event

Contact you

Inform you about the functioning of our Services and/or the Platform, offer you assistance

Duration of the business relationship

Solicit your opinions on our offers, our services, conduct satisfaction surveys

5 years

 

Answer you

 

Answer your questions and requests for information on our Services, on the functioning of the Platform, answer your requests for technical support

For the duration of the contractual relationship

Deal with any complaints you may have

The time of the treatment of the complaint + archiving beyond the time of the prescription

Handle your requests to exercise your RGPD rights

5 years from the processing of the application

Litigation management

Management of any pre-litigation and litigation with a Member

Duration of the contractual relationship + archiving beyond the time of the prescription

Compliance with our accounting and tax obligations

/

The duration of the obligation to keep accounting documents, i.e. 10 years

C. PROSPECT POLICY

This policy explains the processing we do that affects you when you are a Prospect of THE SOURCE as defined in the « Definitions » section.

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU ?
We may use different types of Information, which you may provide yourself, either on an optional or mandatory basis, or which we may collect automatically.

Categories of Information Collected

Information collected

Identity and contact information

Civility, name or company name, first names, address (including registered office, place of invoicing), telephone number, fax number, email addresses, internal processing code allowing identification, accounting identification code, SIREN number.

Professional life:

Profession, economic category, activity.

For solicitations:

Data necessary for the realization of actions of canvassing, study, survey, test and promotion, for the organization and the treatment of possible contests, lotteries and any promotional operation.

Metadata:

Data generated when accessing and using the Platform, actions performed online, validations performed online, date and time of actions.

Connection data:

connection logs, IP address, type of web browser used, date and time, originating pages.

Configuration information for your device:

Your operating system, device make/model, display resolution, etc.

2. WHY DO USE MY INFORMATION ?
We may use your Information for a number of different purposes, which are explained below:

– We may need it in order to provide you with our Services (Performance of a Contract);
– We may need it to comply with a legal obligation (Compliance with the law);
– We may have a legitimate interest in processing your Information (Legitimate Interest);
– We do so because you have given us your consent (Consent).

Purpose

Sub-Purpose

Legal basis

Commercial prospecting operations (promotional offers, newsletter, etc.)

Electronic transmission of information or documents on our Services, on our new products and services, on our promotional offers and those of our partners, registration and transmission of a newsletter

Consent*

Transmission by post of the above-mentioned information/documents

Legitimate interest of THE SOURCE to promote its products and services and to attract new customers 

Management of an opposition list (unsubscribing from promotional offers, newsletters etc.)

Legitimate interest of THE SOURCE to keep the proof and the knowledge that a Prospect has opposed commercial prospecting operations

Tracking and tracing of navigation on our Platform

Collect statistics on the use of our Platform

Consent*

Organization of events

Invitation to and management of events (competitions, demonstrations, training, etc.) related to eSports

Legitimate interest of LA SOURCE to invite Prospects to events in order to publicize its activities

 

Answer you

 

Answer your questions and spontaneous requests for information about our services

Legitimate interest of LA SOURCE to assist Members in the use of the Services and in case of technical difficulties

Handle your requests to exercise your RGPD rights

Compliance with the law

* Where it says « Consent » in the « Legal basis » column of the table, this means that we may only carry out processing for the purpose concerned if you consent to it, in particular by ticking a box inviting you to do so on the Site or on the Platform. You may withdraw your consent at any time by contacting us at the contact details set out in the « How do I contact you? « .

3. HOW LONG DO YOU KEEP MY INFORMATION ?
We retain your Information for the periods identified below. Beyond that, certain Business Information may be retained for a longer period of time in archival form and outside of our active databases, including for evidentiary purposes during the applicable statute of limitations (5 years in civil and commercial matters) and for accounting purposes (10 years from the date of collection).

Purpose

Sub-Porpose

Legal basis

Commercial prospecting operations (promotional offers, newsletter, etc.)

Electronic transmission of information or documents on our Services, on our new products and services, on our promotional offers and those of our partners, registration and transmission of a newsletter

3 years from the date of collection or our last contact with you from you, unless you withdraw your consent

Transmission by post of the above-mentioned information/documents

3 years from the date of collection or our last contact with you from you, if you do not object

Management of an opposition list (unsubscribing from promotional offers, newsletters etc.)

3 years from the response to the request

Tracking and tracing of navigation on our Platform

Collect statistics on the use of our Platform

25 months maximum

 

Organization of events

Invitation to and management of events (competitions, demonstrations, training, etc.) related to eSports

Up to 3 months after the event

 

Answer you

 

Answer your questions and spontaneous requests for information about our services

3 years from the date of collection or our last contact with you from you, if you do not object

Handle your requests to exercise your RGPD rights

5 years from the processing of the application 

D. COOKIE POLICY
1. WHAT COOKIES DO YOU USE ?
We use cookies and other tracking devices on our Site and Platform for a variety of purposes.

A « cookie » is a file of limited size, usually consisting of letters and numbers, sent by the web server to the cookie file of the browser located on the hard drive of your computer.

We use different categories of cookies:

Cookie categories

Description

Techniques de cookies

 

We need to set these cookies for our Site or Platform to function properly.

For example, technical cookies will allow us to know that you are logged in, to offer you the language of your choice, to better manage the load on our servers, etc.

Cookies for audience measurement

We deposit these cookies to better understand how you visit our Site or Platform, which features you use the most, etc.

Social network cookies

The cookies that are deposited via the social network buttons are intended to allow users of the site to facilitate the sharing of content and improve usability.

2. WHAT DATA DO YOU COLLECT THROUGH COOKIES ?
The data that can be collected by cookies are :

Identifiers :

Unique identifier, IP address

Technical specifications:

Web browser, type of equipment (tablet, PC, smartphone), operating system, screen resolution

Navigation:

Visited pages, originating pages, variables in URLs, browsing time, country/city of origin

3. HOW CAN I OPPOSE THE USE OF COOKIES
You can object to the deposit and use of non-technical cookies by setting our cookie manager, which is displayed before you browse our Site or Platform.

 

E. INFORMATION APPLICABLE TO ALL OUR POLICIES
1. TO WHOM MAY INFORMATION BE DISCLOSED ?
Our Teams:
Your Information may be shared with our different teams depending on the purposes of our processing. For example, our « sales » team may have access to your Information to send you emails, our « support » team may have access to your Information to help you use the Platform, etc.

To our business partners who may process your Information in order to send you targeted information and offers based on your consumption and/or gaming habits.
We will only pass on your Information to our partners if you have expressly consented to this, in particular by ticking a box on the Site or on the Platform. You may object to this transmission at any time by contacting us using the contact information provided in the « How do I contact you? « .
We provide you with a list of our commercial partners under the following link: [Link]

To our technical service providers:

Who ?

Why ?

OVH

For the hosting of our Site and our Platform

CleverCloud

For the hosting of the platform

____

For customer relationship management

To administrative or judicial authorities:
Within the framework of the laws in force, when THE SOURCE receives a requisition from a regulatory authority or the justice ordering it to communicate certain Information.


2. WHERE IS MY INFORMATION STORED ?
We prefer to store and host your Information within the European Union whenever possible.


3. WHAT ARE MY RIGHTS ?
You can update your Account Information at any time by changing your user profile settings.

You have several rights to your Information that we hold:

Right of access :

You may request access to any Information we hold about you.

Right of rectification :

You may ask us to correct your Information.

In most cases, you can correct your Information yourself by logging into the Marketplace.

Right to object :

You may ask us to stop using your Information when we do so because of a legitimate interest.

You may also ask us to stop receiving prospecting/direct marketing messages.

Right to withdraw consent :

Where you have given us your consent to use your Information for a particular purpose, you may at any time decide to withdraw your consent and we will stop using your Information for that purpose.

Right to erasure:

You may request that we delete your Information or stop using it.

Right to Limitation:

You may ask us to block the use of your Information, i.e., to retain it temporarily but to stop using it.

Right to portability:

You may export your Information in a reusable format or, where possible, ask us to provide it to another company for reuse.

Right to file a complaint:

You can lodge a complaint with the authority responsible for protecting personal data (in France, the CNIL www.cnil.fr) if you feel that your rights have not been respected.

4. HOW DO I EXERCISE MY RIGHTS ?
To exercise your rights, please contact us at the coordinates listed in the « How can I contact you? « .

We will do our best to respond to you within one month. Sometimes we cannot accept a request because the law does not apply: we will explain this to you. In case of doubt, we may also ask you for proof of identity to be sure that it is you.

Please note that we will only be able to respond to requests to exercise your rights under this Policy.